FROMNATURE MY procedures to check all items before shipping out to our customers to ensure that all items are in order and in good condition.
All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at firstname.lastname@example.org within 3 working days of receiving your items. We will reply your email within 2 working days of receive your email.
※ [efromnature.my] contact for an email address.
The following conditions apply:
All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing or used are not entitled for the refund/return.
Customers are to undertake the full responsibility for returning the goods to FROMNATURE MY. All freight, shipment and insurance charges are to be borne by the customers. FROMNATURE MY shall not be liable for any damages or loss of items during the return shipment back to FROMNATURE MY.
All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
FROMNATURE MY shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from efromnature.com.my error. In the event that same items/goods are not available, FROMNATURE MY shall FULL refund to the customer.